We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what's possible.
At Tapestry, being true to yourself is core to who we are. When each of us brings our individuality to our collective ambition, our creativity is unleashed. This global house of brands - Coach, Kate Spade New York, Stuart Weitzman - was built by unconventional entrepreneurs and unexpected solutions, so when we say we believe in dreams, we mean we believe in making them happen. We're always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
A member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visitpage to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Senior Analyst, Omni Operations and Fulfillment
Location: New York Metro Area
Schedule: Hybrid (onsite 2-3 days per week)
Primary Purpose: As the Senior Analyst, Omni Operations and Fulfillment, the individual in this role will work directly with the Senior Director to provide advanced analytics and data findings on end-to-end omnichannel fulfillment operations across Tapestry NA and it's growing portfolio of brands. The senior analyst will support the execution of strategic, operational, and process initiatives related to omnichannel fulfillment including but not limited to recommerce, third party marketplace, and licensees drop ship (Supplier Fulfillment / Store to Store). This individual will leverage their data, technical and analytical skills to ensure both excellence in execution and continuous improvement of our internal processes and capabilities to ensure we meet our internal and external customer SLAs and have a passion for customer experience and satisfaction.
The successful individual will leverage their proficiency to...
Analyze large datasets from various sources to identify trends, patterns and correlations, using advanced Excel, Tableau and Alteryx
Collect performance data on current processes, identify gaps and opportunities, and support redesigning business processes for existing and new omnichannel initiatives
Collaborate with FC Ops (fulfillment & logistics), IT, Finance, Planning, Digital, Store Ops, and other functions to design and execute data-driven analyses, identify areas of improvement and utilize data driven approach to streamline end to end fulfillment operations
Data steward for E2eF Performance Management program (validations, calculation refinements, SLA maintenance, reporting refinements, etc.)
Provide ad hoc customer analytics in support of operations and order management
Design and develop data visualization to help cross functional partner(s) understand data insights
Support new business and product setup implementations, where needed
Support the strategic development, piloting, and scaling of new digital and omnichannel initiatives and tools, including sustainability and recommerce operations as needed
Support OMS order routing logic refinements and enhancements to drive network optimization and cost efficiencies across brands
Communicate and present findings to leadership level business partners
Ability to present complex findings, recommendations, and progress reports in a compelling manner
The accomplished individual will possess...
BA/BS degree in analytics, tech major or equivalent preferred
3+ years of hands-on analytics and forecasting experience, preferably with retail, e-commerce or supply chain
Excel - Advanced (comfortable with manipulating large data sets, pivot tables, V-Lookups, charts, graphs, and financial modeling)
Strong experience with data visualization tools, preferably Tableau
Alteryx experience is a plus
Ability to stay updated on industry trends, emerging technologies, and best practices in Omni Channel retailing. Ability to adapt strategies and tactics based on changing market dynamics and consumer preferences
Creative problem solver with strong analytical, operational, and technical skills
Commitment to on-time, high-quality completion with excellent time-management and multi-tasking skills
Experience working cross functionally and interacting with partners at all levels
Knowledge of consumer behavior across different channels and demographics. Ability to interpret consumer insights and preferences to tailor Omni Channel strategies and offerings.
Ability to prioritize tasks, manage timelines, and coordinate resources effectively.
Ability to work effectively in ambiguity, adapt to changing priorities and drive with urgency
Understanding of customer journey mapping and touchpoints across different channels.
Our Competencies for All Employees
Our Competencies for All People Managers
Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant's or employee's qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. #Li_KM
Americans with Disabilities Act (ADA)
Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or
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Work Setup
BASE PAY RANGE $80,000.00 TO $90,000.00 Annually