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Facilities Manager
Armonk, NY
Job Description
Role Purpose
Facilities Manager role is a single point of contact for the allocated building/s. This role is responsible for all aspects of allocated building operations within the East / Mid-Hudson Valley regions -IBM campuses with a primary focus on building occupant experience and client customer satisfaction.
Reporting into Senior Facilities Manager, this role will oversee traditional IFM services as well
as an integrated service offering that creates memorable experiences within our client's space
that are a key differentiator for how the client's organization is perceived and valued. The individual in this role will be expected to provide superior client service while enhancing individual personal and professional skills. This Client facing role will be at the center of the action and requires the ability to be able to exhibit exceptional customer service and communication skills.
Key ResponsibilitiesWork closely with Senior Facilities Manager and our Client to understand the goals, objectives and focus areas for allocated Building Operations and Experience Services on theaccount.
Establish challenging, realistic and obtainable goals to guide all aspects of site operations and performance
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity.
Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example
Anticipate and respond to needs and concerns of client and transform problems into opportunities
Monitor and manage 3rd party vendor performance related to soft and hard services delivery.
Proactively identify and escalate risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's)
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.
Support to manage the operational implementation of customer experience focused services on the account, developing programs, tools and processes while integrating the underlying services.
Support to develop and/or implement a customer experience training plan that enables exceptional service delivery.
Support to achieve and exceed goals including performance goals, budget goals, team goals
Support to establish and maintain sound management guidelines in accordance with client service level agreements and operating requirements.
Support to achieve financial targets and key performance indicators.
Support and encourage and build mutual trust, respect, and cooperation among team members
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Facilities Manager role is a single point of contact for the allocated building/s. This role is responsible for all aspects of allocated building operations within the East / Mid-Hudson Valley regions -IBM campuses with a primary focus on building occupant experience and client customer satisfaction.
Reporting into Senior Facilities Manager, this role will oversee traditional IFM services as well
as an integrated service offering that creates memorable experiences within our client's space
that are a key differentiator for how the client's organization is perceived and valued. The individual in this role will be expected to provide superior client service while enhancing individual personal and professional skills. This Client facing role will be at the center of the action and requires the ability to be able to exhibit exceptional customer service and communication skills.
Key ResponsibilitiesWork closely with Senior Facilities Manager and our Client to understand the goals, objectives and focus areas for allocated Building Operations and Experience Services on theaccount.
Establish challenging, realistic and obtainable goals to guide all aspects of site operations and performance
Develop and implement innovative programs, processes and procedures that reduce short and long term operating costs and increase productivity.
Utilize interpersonal and communication skills to lead, influence, and encourage others; advocate sound financial/business decision making; demonstrate honesty/integrity; lead by example
Anticipate and respond to needs and concerns of client and transform problems into opportunities
Monitor and manage 3rd party vendor performance related to soft and hard services delivery.
Proactively identify and escalate risks and issues at the account level (audit findings, client complaints, material vendor service issues, information security, any impact to the Account KPI's)
Engage in a culture of continuous improvement and innovation by leveraging business intelligence, adopting and participating in the development of best practices at the IFM platform level including new tools, process re-engineering and other ideas that provide service delivery efficiencies.
Support to manage the operational implementation of customer experience focused services on the account, developing programs, tools and processes while integrating the underlying services.
Support to develop and/or implement a customer experience training plan that enables exceptional service delivery.
Support to achieve and exceed goals including performance goals, budget goals, team goals
Support to establish and maintain sound management guidelines in accordance with client service level agreements and operating requirements.
Support to achieve financial targets and key performance indicators.
Support and encourage and build mutual trust, respect, and cooperation among team members
JLL Is an Equal Opportunity Employer JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. The company also endeavors to make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodations would impose an undue hardship on the operation of our business and ensures that employment decisions are based only on valid job requirements.
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
Open
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