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Summary/Purpose of the Position:
The Contact Center Agent assists customers and businesses via telephone, chats, and email to deliver the best in service customer experience within our call center department. The Agent will take and process orders, resolve customer issues, process changes/cancellations to order delivery, and provide issue resolution. This role acts as a point of contact for our customers, maintaining a positive image and providing customer-obsessed service.
Essential Duties, Functions and/or Responsibilities:
Education and/or Work Experience Requirements:
Physical Requirements:
TestEquity provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.