Location: Remote, USA

Our mission is to unlock human potential. We welcome you for who you are, the background you bring, and we embrace individuals who get excited about learning. Bring your experiences, your perspectives, and your passion; it's in our differences that we empower the way the world learns.

About the role:

As a Product Researcher, your expertise in research methodologies will help us deliver superior workplace learning experiences across the globe.

As a member of the Wiley Assessments business unit, the skills you bring will unlock human potential and help people build the skills they need to advance their careers and lives. Working across all functions of the Product Innovation Team, the insights you uncover-both qualitative and quantitative-will deepen our understanding of customer behaviors and drive innovation that addresses critical market needs.

How you will make an impact:

• Develop a deep understanding of all customers in our product value chain.
• Work closely with a cross-functional team of product developers, designers, analysts, and internal stakeholders to create a 360-degree view of the customer experience.
• Use your expertise to recommend and execute appropriate research methodologies-both qualitative and quantitative- and set the cadence of delivery expectations.
• Collaborate with internal, cross functional stakeholders to set research objectives, generate hypotheses, and evaluate testable data metrics.
• Conduct primary and secondary research to understand the competitive landscape, helping key business leads formulate a future vision of the industry.
• Gather, analyze, and synthesize feedback from internal and external stakeholders.
• Uncover patterns and insights through moderated and unmoderated research through surveys, field studies, and other methods as required.
• Identify and prioritize high-value improvements, enhancements, or roadblocks to the user experience.
• Present unbiased, data-defensible research findings to colleagues at all organizational levels.
• Create compelling and easy-to-understand debriefs and documentation of your insights.

We are looking for people who:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals to perform the essential functions.

• 3+ years of experience conducting primary research, using a variety of methodologies appropriate to a given research objective.
• Proficiency with a diverse set of research tools, with a proven ability to learn new tools and applications as needed.
• Effective written and verbal communication, storytelling, and presentation skills.
• Excellent critical thinking and analytical skills, with the ability to tell a story backed with data.
• Comfortable switching modes between emotive and data-driven research practices, and the ability to communicate findings relevant to a given audience.
• Demonstrable intellectual curiosity and objectivity.
• Strong collaboration and teambuilding skills.
• Ability to pivot and thrive in an evolving, fast-paced environment.
• Completion of Qualtrics certification and product research programs preferred.
• Self-starter, comfortable with ambiguity, with the ability to dive into a project with limited oversight or supervision.
• Ability to own multiple priorities and shift focus between projects without compromising attention to detail or project goals.
• Data visualization skills a plus.

About Wiley:

Enabling Discovery, Powering Education, Shaping Workforces.
We clear the way for seekers of knowledge: illuminating the path forward for research and education, tearing down barriers to society's advancement, and giving seekers the help they need to turn their steps into strides.
Wiley may have been founded over two centuries ago, but our secret to success remains the same: our people. We are willing to challenge the status quo, move the needle, and be innovative. Wiley's headquarters are in Hoboken, New Jersey, with operations across the globe in more than 40 countries.
Wiley is an equal opportunity/affirmative action employer. We evaluate all qualified applicants and treat all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, genetic information, or based on any individual's status in any group or class protected by applicable federal, state or local laws. Wiley is also committed to providing reasonable accommodation to applicants and employees with disabilities. Applicants who require accommodation to participate in the job application process may contact tasupport@wiley.com for assistance.

We are proud that our workplace promotes continual learning and internal mobility. Our values support courageous teammates, needle movers and learning champions all while striving to support the health and well-being of all employees, for example we offer meeting-free Friday afternoons allowing more time for heads down work and professional development.

We are committed to fair, transparent pay, and we strive to provide competitive compensation in addition to a comprehensive benefits package. This range represents Wiley's good faith and reasonable estimate of the base pay for this role at the time of posting. It is anticipated that most qualified candidates will fall within the range, however the ultimate salary offered for this role may be higher or lower and will be set based on a variety of non-discriminatory factors, including but not limited to, geographic location, skills, and competencies

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