Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together-lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose, and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.

What you'll be doing...

As part of Verizon's Experience Design team, you'll have the chance to impact one of the largest consumer presences in America, supporting millions of daily customer interactions across an omnichannel ecosystem and a growing consumer product portfolio. With global offices and hybrid work environments, the team is assembling the brightest designers, design strategists, and product managers to collaborate with cross-disciplinary teams, shaping the future of the customer experience.

The Product Design Team works to create new products and improve existing ones that impact the customer experience. The team partners with product owners to shape vision and experiences through designing, supporting, and enhancing digital and physical products (home connectivity, entertainment applications, and wearable accessories).

As a Senior Experience Designer III, you will envision, create, and maintain end-to-end customer activities for various consumer-facing products and services. Additionally, you will work independently to solve complex problems, producing sound, effective design solutions while collaborating with the team to develop new ideas. Working with partners in product, technology, and business, you will collaborate on a wide range of design programs or products.

• Understanding and applying patterns from the Verizon Design System to create a consistent user experience.

• Thoroughly exploring, refining, and documenting the design solutions.

• Actively exploring user context, and engaging in target user activities when possible.

• Participating in insight-gathering activities (informal or formal, primary or secondary) and creating design solutions that leverage user insights.

• Actively researching competitive products, industry trends, and topics, and recommending activities, solutions, and methods to guide team members and stakeholders.

• Staying updated on Verizon's business, strategy, and organizational structure.

• Effectively designing solutions within Verizon's business context and revenue model.

• Maintaining a working knowledge of UI standards for common platforms (iOS, Android, Web).

• Working within Verizon's front-end and back-end technology constraints and capabilities.

• Giving and receiving constructive feedback.

• Communicating the current project plan, goals, and expected outcomes.

• Articulating user, business, and/or technical reasoning for detailed design decisions in critiques or presentations.

• Mentoring peers and new hires by sharing experiences and processes to enable growth.

• Identifying project needs and engaging stakeholders in conversation to fully understand needs.

• Presenting work and engaging in constructive dialogue with stakeholders to understand the context of tasks and ensure strong design rationale.

• Contributing to recommendations for shaping appropriate user insight-gathering activities (informal or formal, primary or secondary).

• Playing a role in evolving the design system by proposing updates and participating in feedback opportunities.

• Exploring, refining, and documenting design solutions while adhering to design system guidelines.

• Participate in the interview and evaluation process as requested, based on the interview approach defined by the team.

What we're looking for...

You'll need to have:

• Bachelor's degree or four or more years of work experience.

• Four or more years of relevant work experience.

• Three or more years of experience in design.

• Experience with common design software (Figma, Adobe, etc.).

Even better if you have one or more of the following:

• Bachelor's or Master's degree in Design.

• Portfolio of professional work.

• Experience with Agile software delivery environments.

• Contributed to multiple design programs or shipped products with a large user base.

• Contributed to overall product success.

• Experience with Fortune 500 organizational environments.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.