Do you have a technical aptitude and enjoy learning new things? Are you a skillful multi-tasker, and able to prioritize and problem solve with confidence? Then working as a Technical Support Specialist within Spectrum's Field Operations business unit may be right for you.

At Spectrum, we keep more than 31 million customers across 41 states connected. As a Technical Support Specialist, you'll use a range of computer programs and tools, and work with Spectrum's Field Technicians to resolve telephone, cable, and Internet issues for customers.

BE PART OF THE CONNECTION

Technical Support Specialists are essential partners to our Field Technicians. They use a sophisticated smartphone based handheld tool to complete provisioning, device configuration, troubleshooting, and signal measurements. Anything that cannot be solved independently while in customers' homes-you'll step in to troubleshoot, problem solve, and resolve. This vital teamwork helps keep communities connected.

WHAT OUR TECH SUPPORT SPECIALISTS ENJOY MOST

• The ability to build social skills through interpersonal interactions both inside and outside of the department
• Opportunity for networking and personal career growth
• Receiving real-time in office assistance and instruction with continuous expansion and knowledge base
• Ability to thrive in a face-paced environment

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Education: High School Diploma or equivalent
• Technical skills: MS Office and computer savvy
• Skills: Communication, dependability, multi-tasking, and customer service
• Abilities: Problem-solving, critical thinking, willingness to learn, tech savvy
• Schedule: Ability to work a variety of schedules in office - including nights, weekends, and holidays

Preferred Qualifications

• College Coursework or equivalent experience in technical background
• 2+ years of telecommunications, call center, or high-speed data, video, or voice experience

SPECTRUM CONNECTS YOU TO MORE

• Learning Culture: We invest in your learning through 160+ hours of training, hands-on experience, and mentoring to advance your skills
• Dynamic Growth: We invest in your learning, and provide paid training and opportunities to move up and around the company
• Competitive Pay: Generous starting pay
• Total Rewards: See all the ways we invest in you-at work and in life
  
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