Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manager overall customer metrics, which include customer usage data, health indicators (discounts cr

Provides leadership to team for complex conceptual and tactical solutions to customers networking requirements. Manages a work queue of provisioning orders, meets metric performance for all tasks, and completes designs/configurations on time and with accuracy. Processes orders according to SLAs, On Time Performance and quality standards. Responsible for giving guidance on

Develops and implements strategies and executes those tactical efforts necessary to maximize financial statement tax benefits, increase after tax cash flows, or mitigate tax exposures. Develops and implements strategic tax planning ideas and opportunities that will minimize the impact of income taxes on the Company's bottom line through effective planning, audit managemen

Define and communicate the technical vision, strategy, and architecture for the Wholesale product portfolio. Analyze potential opportunities and emerging technologies to formulate the set of scope from a business perspective that a product project needs. Evaluate technology and innovation opportunities for the Wholesale segment. Collaborate with product managers to articu

Help oversee the investment options in the 401(k), which are custom, white label funds that CIM designs and manages, and include active multi manager core funds, passive core funds, and multi asset class target date funds. Assist in the management of custom target date fund portfolios, including setting strategic asset allocation, evolving the glide path, rebalancing, mon

Leading a high performing, motivated team of leaders and account teams to meet and exceed revenue, bookings, and growth targets for business segments within the territory. Developing and implementing the direct sales strategy to drive growth through network services and solutions. Developing and implementing a partner strategy for the business. Contributing to the overall

Become the Single Point of Contact (SPOC) for all post sale activities once the customer's services are up and running Interact effectively as a team member within the Public Sector Account Team organization to support achievement of sales objectives and deliver Lumen's Spirit of Service. Ability to contribute to the attainment of revenue objectives by managing orders fro

Builds strong lasting relationships with public sector agencies and other technology partners. Leading collaborator in designing go to market product, pricing and promotion solutions appropriate for Public Sector in concert with product, marketing and network planning. Drive the business strategy to identify and penetrate new market opportunities within Public Sector mark

Develop and manage relationships with existing customers to grow additional business and protect existing revenue. Develop action plans to cross sell and up sell accounts to increase overall total customer spend with the company. Identify and develop new sales opportunities contact prospective customers by cold calling, premise visits, networking, lead generation, proposa

Administration & Configuration Manage user accounts, security settings, and data governance within Service Cloud. Configure workflows, automation rules, and custom objects to streamline service processes. Design and implement reports and dashboards for insightful service performance analysis. Development Develop custom functionalities and integrations to extend Service Cl

Managing the account strategy within the Public Sector account base for moves, adds and changes (MAC). This position will facilitate all required duties and tasks necessary to deliver a positive customer experience using existing tools and resources. Responsible to manage workload via cases and updates within salesforce.com. This position is the primary point of contact f

Implement customer success plans using standardized journey templates to set customer expectations and ensure they are prepared for key milestones through the lifecycle (Get, Use, Pay & Renew), reinforce ecosystem hand offs, and empower customers to self serve Leverage and manage overall customer metrics, which include customer usage data, health indicators (disconnects,

Execute IT audit testing and SOX IT General Controls testing, and document test work performed, root cause analysis, summarized test results, and conclusion within workpapers. Assist with IT audit engagement planning activities including conducting interviews, documenting the process and control assessment, and developing audit objectives, test plans, and audit scope. Ass

Proactively conduct rigorous and innovative financial analysis to generate actionable insights. Leverage deep knowledge of the business and the drivers of business performance, and utilize analytical tools with innovative thinking to drive understanding of Lumen's financial performance and anticipate and highlight the business decisions needed to achieve targeted portfoli

Manages multiple audit teams daily, including work paper review, to ensure effective and efficient audit results. Assists audit staff in the performance of complex audit areas. Demonstrates and applies strong project management skills. Participates in risk assessment activities; implements the audit strategy and annual audit plan for assigned financial and operational aud