Supporting campaigns to help improve customer experience on the site Providing direct customer service through phone, email, and text messages Offer service to players, including but not limited to help solve problems, answer queries, support ongoing promotions Liaise with different departments to implement solutions to customer issues Thorough understanding of existing p

Support the maintenance of real time, historical, and customer reports, and analyze trends in a timely manner to improve the efficiency and effectiveness of agent queue adherence with regards to the forecasts provided to you. Monitor contact center performance and make real time staffing adjustments across multiple queues to ensure that service goals are met. Optimize the

Manage full lifecycle Recruitment assignments (Source, qualify, and interview candidates; coordinate screening and assessments; obtain approvals, pitch, and negotiate job offers) in compliance with applicable regulations and guidelines. Create a positive candidate experience with transparency, empathy, and thoughtful communication from initial contact through onboarding.

Handle a wide variety of account & tool related queries escalated by numerous teams within operations across all products and labels Differentiate between technical & configuration related issues to quickly identify correct POC(s) for optimal SLA Communicate & liaise between internal and external teams to identify and resolve Product/Promotional/Tool and Technical related

Articulate product strategy for your area of ownership, sell your vision to leadership, and champion a roadmap that inspires the business unit to deliver the strategy Create, maintain, and prioritize the product backlog according to business and product strategy Launch product initiatives with high confidence through mitigating risks and executing go to market plans with

Creates the program and project governance structures from scratch Complies with and effectively applies project management methodology and enforces project standards Creates and executes project work plans and revises as appropriate to meet needs and requirements Identifies resources needed, assigns responsibilities, and hold team accountable to fixed dates and commitmen

Arrange business travel, creating travel itineraries and being available during travel times to quickly address any last minute changes or cancellation Calendar and meeting management liaise with external/internal stakeholders to arrangemeetings/appointments in a timely manner, being available and able to adapt to various time zones Meet and greet clients and establish ra

Creates the program and project governance structures from scratch Complies with and effectively applies project management methodology and enforces project standards Creates and executes project work plans and revises as appropriate to meet needs and requirements Identifies resources needed, assigns responsibilities, and hold team accountable to fixed dates and commitmen