include Training, in class, with a mentor, on your own and in the lab. Fielding requests from universities and early adopters for troubleshooting and product selection. Testing of parts from returns or demonstrations to customers. Setting up lab experiments to reproduce customers' scenarios or unique requests. Working with Japan to make customizations and future product ro

include Training, in class, with a mentor, on your own and in the lab. Fielding requests from universities and early adopters for troubleshooting and product selection. Testing of parts from returns or demonstrations to customers. Setting up lab experiments to reproduce customers' scenarios or unique requests. Working with Japan to make customizations and future product ro

include Proactively pursue new business with new or existing customers by identifying potential customers, contacting them to discover opportunities and using incoming lead qualification and quotation follow up techniques University and/or end user technical and sales support Increase regional sales through product selection support for end users and small OEM's Opportunit

include Provide technical support, product recommendations, troubleshooting (hardware interfacing of existing equipment to frame grabbers, USB, Ethernet, camera link, analyzing software logs), and quotations in a timely manner, by phone or email, for end users and universities for a wide range of applications. Provide similar supervised support for OEM customers as request

include On site service including repairs, maintenance, upgrades and installations Training customers on operation of products and answering questions on product use Troubleshooting support for customers via remote software (ie WebEx,TeamViewer or customer provided software), phone, email and/or on site visit support to help identify problems and determine the best course

include On site service including repairs, maintenance, upgrades and installations Training customers on operation of products and answering questions on product use Troubleshooting support for customers via remote software (i.e. WebEx,TeamViewer or customer provided software), phone, email and/or on site visit support to help identify problems and determine the best cours

include General accounting duties (journal entries, auditor requests, SOX compliance, and tax audits) Preparation of financial reconciliations and supporting schedules (monthly and quarterly) Sales graphs Facilitate & complete monthly close procedures to ensure the integrity of financial stability and performance of the company including Inventory month end reconciliation

As a Field Service Engineer, your role will be diverse and impactful Perform on site service, including repairs, maintenance, upgrades, and installations. Provide training to customers on product operation and offer support for any queries. Offer troubleshooting support through remote software tools, phone, email, or on site visits, ensuring seamless problem resolution. H